Refund policy

At Brother Computers Electronics (BCE World), we are committed to providing quality products and excellent customer service. Your satisfaction is our priority.

Return Eligibility

We accept return requests within 7 days from the date of delivery, strictly for products received in the following conditions:

Damaged or defective upon arrival
Non-functional out of the box
Incorrect product delivered

To be eligible for a return, the product must be returned in its original packaging, along with all accessories, manuals, warranty cards, invoices, and other items originally supplied.

Non-Returnable Conditions

Returns will not be accepted under the following circumstances:

Physical damage caused after delivery
Damage due to misuse, improper handling, negligence, liquid exposure, electrical surges, or accidents
Products repaired, modified, or tampered with by unauthorized persons
Missing accessories, original packaging, or documentation
Return requests raised after the 7-day return window

Return Process

Customers must contact our support team and obtain prior approval before dispatching any product for return. Unauthorized returns will not be accepted.

Refund Processing

Once the returned product is received and inspected, our team will review the request. If approved, the refund will be processed within 5–7 business days via the original payment method, wherever applicable.

Return Shipping

Return shipping charges are the responsibility of the customer, except in cases where the return is due to a defective, damaged, or incorrect product supplied by us.