Refund policy

At Brother Computers Electronics (BCE World), we want to help when something is wrong with an order. This policy explains when an Easy Return request can be made, what happens after you submit it, and how an approved refund, replacement or Change Product request is handled.

Who can request an Easy Return?

Easy Return is available only for a product marked as eligible for Easy Return, after that product has been delivered or collected, and while the time limit for the chosen reason is still open. Sign in with the BCE World customer account used for the order. You can request only the quantity that remains eligible; units already covered by an active or completed return or refund cannot be requested again. BCE World checks the order, delivery or collection time, product eligibility and available quantity before accepting a request.

Which reason and time limit apply?

• Damaged or Not Working — within 48 hours: If the product arrived damaged or did not work when you received it, start the request within 48 hours of confirmed delivery or collection. Include clear photos of the package, shipping label, product, serial number and affected area where applicable.
• Wrong Item — within 7 calendar days: If you received a different item from the one ordered, start the request within 7 calendar days of confirmed delivery or collection. Tell us what arrived and provide the requested evidence.
• Missing Item — within 7 calendar days: If a product or accessory from the order is missing, start the request within 7 calendar days of confirmed delivery or collection. Tell us what is missing. Pickup may not be needed. An accessory is eligible for replacement only, not a refund.
• Change Product — within 7 calendar days: If you want to choose another product, start the request within 7 calendar days of confirmed delivery or collection. The original product must be new, unused, complete and suitable for inspection. The Change Product outcome is a discount code, not a cash refund or store credit.

For an eligible product request other than Change Product, you may choose Refund or Replacement, subject to review. Accessories are eligible for Replacement only. Submitting within the time limit does not mean the request is automatically approved.

How do I submit a request?

Open the BCE World Return Policy page, read and accept the Return Agreement, and then select your order and product in the Return Request form. Choose the reason, item kind and preferred resolution. Provide the requested description, quantity, serial number where required, contact details, pickup or return address and photos. BCE World may ask for an invoice, clearer photos or more details before completing its review. You can provide those through the re-submit option in Track My Request. Our support team can also help create a request for an eligible customer order.

Please do not dispatch a product on your own. Wait for BCE World's approval and instructions for pickup or return. Unauthorized returns may not be accepted.

What happens after submission?

We review the order information and evidence. Where a physical product is being returned, we may arrange pickup, receive the product and inspect it before deciding the outcome. Keep the original packaging and the accessories, manuals, warranty cards, invoice and other items supplied with the product ready for return, where applicable. A genuinely missing item is not expected to be returned, and its request may not need pickup.

A request may be rejected if the product was damaged after delivery through misuse, improper handling, negligence, liquid exposure, electrical surges or accidents; if it was repaired, modified or tampered with by an unauthorized person; or if required items originally supplied with a physical return are missing. We will explain a rejection in the request status. A report that an item was already missing when the order arrived is reviewed as a Missing Item request, not treated as a failure to return that item.

Refunds and replacements

If a Refund is approved, the refundable amount is based on the verified eligible amount paid for the approved product quantity. A status update by itself does not transfer money. We issue the refund only after the required review and payment processing are complete.

Where available, the refund is sent through the applicable original payment method. If a manual refund is required, BCE World may securely ask you to provide a UPI ID, a UPI mobile number and payment app, or bank account details. Providing those details does not itself send money. BCE World verifies and makes the payment separately, then records the refund amount, date and payment reference in your request status.

We aim to process an approved refund within 5–7 business days after the necessary review, inspection and any requested payment details are complete. The time for the credit to appear can also depend on the bank or payment provider. If a Replacement is approved and dispatched, its tracking details will appear in your request status.

Change Product discount

For an approved Change Product request, the original product must pass inspection. BCE World may then provide a customer-specific discount code for the full verified eligible amount paid for that product. Shipping and cash-on-delivery (COD) charges are not included in the code value. The code is valid for 30 days, can be used once by the same customer and cannot be combined with another discount.

The new merchandise subtotal must be greater than the discount value. Apply the code to the new purchase and pay the remaining amount plus any applicable courier charges. Change Product does not provide a cash refund, store credit, unused balance or residual credit.

Return shipping and the end of the return period

Return shipping charges are the customer's responsibility except when the return is due to a defective, damaged or incorrect product supplied by BCE World. Any applicable pickup or return instructions will be shared during the request process.

After the applicable Easy Return period ends, that request type cannot be submitted. If the product has a valid warranty and the issue is covered by the applicable Warranty Terms, you may submit a Warranty Claim through BCE World Warranty Support. Warranty approval is not automatic.

Need help?

Email sales@bcevdsr.in or call +91 86081 91791. Please include your order number or Return Request ID so we can help you faster.